Terms of service
Effective August 16, 2026
Who we are and what we do
Fairmark (operating in Connecticut) prepares and administers IRS collection cases. We run the intake, prepare paperwork, handle scheduling and billing, and keep you informed with dated updates.
Licensed representation is provided by an independent, licensed Enrolled Agent, federally licensed to represent taxpayers before the IRS. Everything that requires a license, the screening judgment, IRS contact, filings and signatures, and all tax advice, is his work, under his own engagement with you. Everything else is ours. Questions about your case’s substance go to him; everything else, to us.
The free check and the education pages
The five-question check and our guides are general information, not tax, legal, or financial advice. They are honest, but they cannot see your IRS file; only a licensed review of your actual case can confirm anything.
Pricing and charges
- Every price is published. Your price is shown before you pay anything, marked provisional until your Enrolled Agent confirms it on your call.
- The $50 screening reservation is credited to your fee and governed by the refund policy.
- After acceptance, you confirm the charge yourself, during or after your call. Charges follow the plan you chose at checkout and appear as FAIRMARK TAX SVC. Our installment schedule is progress billing: no credit check, no loan, no interest.
- If your case is found to be a different kind, you choose between the published price for that kind or a full refund of everything paid.
The guarantee
If we accept your case and don’t deliver the work we scoped, the filings prepared and submitted, the deliverables listed in your engagement, you get a full refund. We can’t and don’t guarantee what the IRS decides. No honest firm can.
What we need from you
Accurate answers, the documents your case needs, and showing up for your scheduled calls. Missed calls are handled per the refund policy. You must be 18 or older and the taxpayer on the case (or authorized to act for them).
No outcome promises
Nobody can promise what the IRS will decide, how fast it will move, or that a balance will shrink. Anyone who does is lying to you. Our commitments are to the work: prepared right, filed right, tracked honestly.
Communications
We send transactional email about your case. If you gave us a phone number, it is used for your case only; we never cold-call. Screening calls are recorded for accuracy unless you ask otherwise at the start of the call.
Disputes and governing law
Talk to us first: reply to any email and a person answers the same business day; most billing issues end in a refund faster than a dispute would. These terms are governed by Connecticut law. If we ever end up in a formal dispute, it happens in the courts of Connecticut.
Prior services
Fairmark previously operated a property-tax appeal service. Customers of that service remain governed by the terms they accepted at signup.
Changes
If these terms change materially, the date above changes and active customers are notified by email. Continued use after notice is acceptance.