Terms of service
Effective September 14, 2026
Who we are and what we do
Fairmark (operating in Connecticut) prepares and administers IRS collection cases. We run the intake, prepare paperwork, handle scheduling and billing, and keep you informed with dated updates.
Licensed representation is provided by an independent, licensed Enrolled Agent, federally licensed to represent taxpayers before the IRS. Everything that requires a license, the screening judgment, IRS contact, filings and signatures, and all tax advice, is his work, under his own engagement with you. Everything else is ours. Questions about your case’s substance go to him; everything else, to us.
The free check and the education pages
The five-question check and our guides are general information, not tax, legal, or financial advice. They are honest, but they cannot see your IRS file; only a licensed review of your actual case can confirm anything.
Pricing and charges
- Our standard prices are published. The price for your case comes to you in writing after your Enrolled Agent reviews your case, and nothing is charged until you confirm that price. Booking the screening call charges nothing and asks for no card.
- The card saved at booking, and any reservation charge if one is ever in effect, are governed by the refund policy.
- After acceptance, you confirm the charge yourself, during or after your call. Charges follow the payment option you choose when you confirm, and appear as FAIRMARK TAX SVC. Our installment schedule is progress billing: no credit check, no loan, no interest.
- If your case is found to be a different kind, or larger than any published tier, the new price, whether a published tier or one the Enrolled Agent sets from your record, is shown to you in writing before anything else is charged, and you choose between taking it or a full refund of everything paid.
The guarantee
If we accept your case and don’t deliver the work we scoped, the filings prepared and submitted, the deliverables listed in your engagement, you get a full refund. We can’t and don’t guarantee what the IRS decides. No honest firm can.
What we need from you
Accurate answers, the documents your case needs, and showing up for your scheduled calls. Missed calls are handled per the refund policy. You must be 18 or older and the taxpayer on the case (or authorized to act for them).
No outcome promises
Nobody can promise what the IRS will decide, how fast it will move, or that a balance will shrink. Anyone who does is lying to you. Our commitments are to the work: prepared right, filed right, tracked honestly.
Communications
We send transactional email about your case. If you gave us a phone number, it is used for your case only; we never cold-call. Screening calls are recorded for accuracy unless you ask otherwise at the start of the call.
Text messages. If you tick the box when booking your call, Fairmark sends text messages about that call only: the booking confirmation, a reminder the day before if your authorization form is still unsigned, and a note the morning of the call. About three messages per booking; message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to these messages is not a condition of booking or of any purchase. Your mobile number and your consent are never shared with third parties for their marketing.
Disputes and governing law
Talk to us first: reply to any email and a person answers the same business day; most billing issues end in a refund faster than a dispute would. These terms are governed by Connecticut law. If we ever end up in a formal dispute, it happens in the courts of Connecticut.
Prior services
Fairmark previously operated a property-tax appeal service. Customers of that service remain governed by the terms they accepted at signup.
Changes
If these terms change materially, the date above changes and active customers are notified by email. Continued use after notice is acceptance.